Public Function forward_case(ByVal case_id As String, _
ByVal new_queue As String, _
ByVal forward_date As String, _
ByVal note_str As String, _
ByVal user_name As String, _
ByVal gen_time_bombs As Boolean) As Integer
Description
This API causes the specified case to be reject-forwarded from one queue to another. The case must be in open condition, and currently dispatched to a queue. The API allows for the setting of the forward date, some notes about the forward, and the user who forwarded the case. The APIs can also generate a time bomb (for business rule notification).
Parameters
Parameter Name Required? Description
case_id Yes The case to reject-forward
new_queue Yes The queue to forward to
forward_date No When was the case forwarded. If this parameter is left blank, the case
is forwarded at the current time
notes No Optional notes about the reject-forward
user_name No The user who forwarded the case. If left blank, the current user performs
the forward
gen_time_bombs Yes Should a time_bomb be generated (for notifications/business rules)
Returns
Value Meaning
0 No errors
-1 Cannot find the specified case
-2 Case is not currently dispatched
-3 The new queue name specified is not found
-4 Reject-forward attempted to same queue as currently dispatched to
-5 The specified user is not found
-6 The FORWARD activity string is not found
-7 Can not forward Case to specified queue
Examples
· Reject-forward case number 'C154' to queue 'Hardware'. The reject-forward has no notes, is performed by the current user and is forwarded at the current time. Generate a time bomb.
JavaScript:
ret_int = fccs.forward_case("C154", "Hardware", "", "", "", true);
Visual Basic:
Dim ret_int As Integer
ret_int = fccs.forward_case("C154", "Hardware", "", "", "", True)
· Reject-forward case number '2' at 10PM on November 23rd of 1997 to 'Software'. Forward should be logged as performed by dave, with notes of 'Some notes'. Don't generate a time bomb.
JavaScript:
var ret_int = fccs.forward_case("2", "Software", "11/23/97 22:00:00",
"Some notes", "dave", false);
Visual Basic:
Dim ret_int As Integer
ret_int = fccs.forward_case("2", "Software", "11/23/97 22:00:00", _
"Some notes", "dave", False)